Terms

ORDER TIMELINE

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All our designs are handcrafted.

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Made to Order vs. Pre-Made

Premade designs ship within 1-2 business days.

Custom designs are made to order within 5-7 days

Please check listings carefully to understand the shipping timeline for you order.

The following image Raspberry indicate product is ready for shipment immediately.

 

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* Stainless Steel can be polished with a cloth

* Keep leather clean by not soaking in water

* Diffuser pads can be washed with soap and water and aired dried

* Keep Sterling Silver in air tight bag when not wearing

* Use Sterling Silver cloth to gently polish sterling silver pieces

 

Your product(s) can be damaged if:

* Sterling Silver: Avoid exposure to household chemicals and remove when showering and swimming

* Pulling or tugging on chain. Unnecessary roughness when opening closing locket

* When not wearing keep the jewelry pieces stored in air-tight bag

SIZE CHART

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For bracelets: If you do not have a tape measure use a string, then measure the string with a ruler.  Allow ¼” for shape of the bead and ease for donning/doffing bracelet.

wrist-measurement

necklace-length

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

https://tjedesignstudio.com/contact/

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

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Our company ships through the following carriers

* USPS

International shipping

We happily support and love our international customers.

We ship all International products through [USPS, UPS, FEDEX, OTHER].

TJE Design Studio is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* We offer free shipping in US on all orders

* We offer free shipping internationally on all orders over $50

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 1-2 weeks to be handmade.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@tjedesignstudio.com

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@tjedesignstudio.com and send your item to: TJE Design Studio 3731 Scarborough Drive, New Haven, IN 46774

Shipping

To return your product, you should mail your product to: TJE Design Studio 3731 Scarborough Drive, New Haven, IN 46774

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.